Pawket support
How can we help?
Quick answers for happy dogs and their humans. Browse common questions or send our support team a message.
Contact supportQuick answers
Frequently asked questions
How do I track my order?
Use the tracking link in your shipping confirmation email. If tracking has not updated for a while, send us your order number and we’ll help you check it.
Can I change or cancel my order?
Contact us as soon as possible with your order number. We’ll do our best to help, but orders that have already entered processing might not be changeable.
When will my order arrive?
Your available delivery estimate is shown during checkout and in your order confirmation. Timing can vary by destination and carrier conditions.
How do I start a return?
Contact Pawket support within 7 days of delivery. Include your order number and the reason for your return, and wait for return instructions before sending anything back.
What if my item arrived damaged or incorrect?
Send us your order number and clear photos of the item and packaging. We’ll review the issue and help make it right.
I have a question about a product. Who can I ask?
Use the contact form on this page and choose “Product question.” Tell us which product you’re looking at and what you’d like to know.